At StephREDD Solutions, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, purchase our e-courses, digital products, or engage with other services and content we provide. By using our website and services, you agree to the terms of this policy.
1. Information We Collect
We may collect personal and non-personal information from you when you:
- Visit our website or browse our content
- Register for our e-courses or purchase digital products
- Subscribe to our newsletters, events, or other services
- Engage in customer support or interact with our team
- Participate in surveys, assessments, or promotional activities
The types of personal information we may collect include:
- Name
- Email address
- Billing and shipping information
- Payment information (processed securely through third-party services)
- Course progress and performance data
- Communication preferences
- Other details relevant to your experience on our website
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide our services: Including access to e-courses, digital products, and downloadable resources.
- To process payments and fulfill orders: Including secure transaction processing for products and services.
- To communicate with you: Including email newsletters, course updates, customer service responses, and promotional offers.
- To improve our offerings: We analyze usage patterns to enhance user experience and deliver relevant content.
- To manage your account: Including sending course certificates, tracking progress, and offering relevant recommendations.
- For compliance purposes: We adhere to applicable laws and regulations regarding data privacy and protection.
3. How We Protect Your Information
We take the security of your personal information seriously. We use industry-standard encryption technologies and secure servers to protect your data during transmission and storage. However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information 100%.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These cookies help us remember your preferences, understand how you interact with our content, and deliver personalized advertisements. You can manage your cookie preferences through your browser settings, although this may affect your ability to use certain features of the website.
5. Third-Party Services
We may share your information with trusted third-party service providers to assist in delivering our services, such as:
- Payment processors (e.g., Paystack, Stripe) to handle transactions securely
- Email service providers (e.g., Mailchimp, Sender.net) to send communications and newsletters
- Learning management systems (LMS) to manage e-course delivery and progress tracking
- Analytics services (e.g., Google Analytics) to monitor website performance and user behavior
These third parties are obligated to protect your information and may only use it for the specific purposes for which they were engaged.
6. E-Courses and Digital Products
When you purchase an e-course or digital product from us, we collect personal information necessary to process your order and grant access to the purchased materials. This information may include:
- Course registration details (name, email, course name)
- Transaction details (billing and payment information)
- Course progress and completion data
We do not share your course performance data with third parties, except as necessary to deliver the service (e.g., LMS providers). Your access to e-course materials is protected by your login credentials, which you must keep secure.
7. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Objection: You may object to the processing of your personal data in certain circumstances.
- Portability: You may request a copy of your data in a commonly used format.
- Marketing Preferences: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we discover that we have collected such information, we will take steps to delete it as soon as possible.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request that we delete your personal data, but certain data may need to be retained for legal or administrative reasons.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.